FIRST VENUE IN AREA TO REGISTER FOR
EAT OUT TO HELP OUT
Without any pomp and ceremony, the Melbourn Community Hub cafe reopened on Monday 27th. July. Instead, the emphasis was centred on staff and customer safety.
Just about every conceivable secure measure in compliance with the Coronavirus pandemic rulings has been put into place, along with procedures carefully rehearsed the weekend prior to opening. Distancing mats, a one- way system, sanitisers strategically located around the perimeter, meticulous table cleaning, are just a number of the profusion of security measures that have been caringly introduced to the cafe.
Customers are met at the entrance and their details logged, and orders collected from tables, which are strategically placed observing the original two- metre distancing for extra security. For those that prefer outside seating there is the patio, further enhanced with a marquee.
Patrons have been displaying their appreciation to the Hub Trustees and staff for the professional attitude that has been deployed to counter the problems that the current Pandemic situation has wrought on the Nation. Angela Gray, who had introduced two of her friends to the cafe, was extremely flowing with her gratitude, stating that they all felt very safe and secure. “We’ve experienced some rather bad experiences recently”, she stated. “It appears that some outlets are not very consistent with the regulations. I am very impressed with the general proficient manner in which the Hub displays itself. It is satisfying to see the extreme cleaning of tables and chairs after each customer has finished using them, and the distancing is impressive, both of which makes you feel safe. The other plus is the polite and caring staff. We will be back.”
On the 27th July the Hub in Melbourn opened its doors to café customers for the first time since March. There had been plenty of comments and requests from residents asking for this to happen as soon as possible and the moment was anticipated with joy. Customers have flocked back, enjoying the hot sunshine this week.
The Hub has become the centre of village life and ‘the place to meet’. Now it’s back and in the happy position of being able to fulfil this role once again.
Preparing for reopening has been a detailed and careful planning exercise. All aspects of the Government Covid-19 safety regulations have been observed so that Hub management are confident of the services now on offer.
John Travis, Chair of the Hub Trustees, said “ We care deeply about our customers, paid staff members and many volunteers. Our aim is to retain the welcoming space that sets the Melbourn Hub apart, while creating the safest possible environment for everyone. We think this has been achieved and our customers agree!”
John went on to say, “ The Hub Bookmark Café was the first location in the area to register for the Eat Out to Help Out discount scheme. From next week customers can enjoy a 50% discount during August from Monday to Wednesday, on all food and non-alcoholic beverages. Come and enjoy the Hub for less!”
The role of Melbourn Community Hub at the centre of village life was rudely interrupted by the Covid-19 crisis, sharing this dreadful experience with all other local businesses and residents.
With lockdown easing and the cautious re-opening of hospitality venues the Hub is currently preparing its Café and other facilities to confidently face a new future.
During the lockdown itself the Hub was transformed into a call and operations centre for the Melbourn Coronavirus Community Response (MCCR) team. The MCCR rapidly became central to the lives of more than 500 self-isolating residents, who depended on the prescription collection and food delivery services provided. This operation was staffed from 9.00am to 5.00pm six days a week with telephone emergency support on Sundays too. Services included a Foodbank and weekly cooked food, supplied to targeted individuals and families. The MCCR will now be gradually withdrawn as Hub services are restored.
The Hub will reopen with every aspect of customer safety in mind, with a revised menu and full table service. Extended outside undercover seating will add to the enjoyment.
John Travis, Chair of the Hub Trustees said, “We are confident that the changes will provide every possible reassurance and succeed in tempting back both loyal customers and also encourage some new ones!”
30 High Street, Melbourn, Hertfordshire, SG8 6DZ